Home / Returns & Exchanges

Returns & Exchanges

Returns

We’re so sorry your purchase didn’t work out for you! We are happy to offer store credit for approved returns within 30 days of the delivery date. Unfortunately, we cannot issue refunds to the original method of payment at this time. We hope that you reach out to us with any questions regarding sizing or styling prior to purchasing. Store credit will not expire. New products will be added to the collection often and are happy to assist you in finding a new product if yours doesn’t work out! 

Prior to sending back your returned item(s), you must email us to obtain an RA No (return authorization). We will not be able to accept returns without having an RA No that corresponds to the returned item(s). Please email us at customercare@boutiquebyalexia.com to obtain your RA No.

When returning your item(s), please include your invoice or invoice number, return & exchange form and make sure that your return is in compliance with the policy below.

  • All return items must be received within 30 days from the delivery date in order to be eligible for a refund.
  • Refunds will be in the form of store credit as long as the return is approved.
  • Returned items must be in unworn, unaltered, unwashed, pet-free and smoke-free condition with tags attached (if applicable).
  • Jewelry and accessories are all final sale. 
  • Products must have been purchased at full price. We’re unable to process returns on sale items. 
  • Any damaged items must be reported within a 1-week period and prior to wearing the garment if wanting to return. Tags must still be attached, no exceptions.
  • We will determine if the item is eligible for a damaged return and/or refund.
  • Clothing returned that is not in compliance with our return policy will be refused.
  • Boutique by Alexia reserves the right to determine eligibility for returns and to update this policy at any time.

Store Credit will be received via email gift card 5-7 business days from the date the returned item(s) are received. 

Shipping returned product is the responsibility of the customer. We do not offer shipping labels at this time. 

WE ARE NOT RESPONSIBLE FOR PACKAGES LOST IN TRANSIT. IF YOUR PACKAGE IS LOST WHILE IN TRANSIT YOU MUST FILE A CLAIM WITH THE POST OFFICE OR CALL YOUR LOCAL POST OFFICE FOR INFORMATION ON THE PACKAGE – we highly recommend keeping your tracking information for any returned items.

 

Exchanges

  • Exchanges must be the same item, but different size request.
  • We are not able to exchange for different items.
  • If you need a different size in your item, note your size exchange on your return & exchange form and send it back to the provided address. If we have the item in stock in your requested size, we will send it to you. If we don't have your requested size, we will send you an egift card with store credit.