We will make every effort to restock popular sold out items. Please feel free to contact us if you have a specific item that you are looking for and we may be able to provide you with more information.
We're so sorry your package arrived damaged! We do our best to inspect each and every product that leaves our warehouse. However, if you should receive a product that is damaged, please contact our customer service department - customercare@boutiquebyalexia.com. Please provide us with your name, order number and description and photo of the damaged product.
First, please reach out to your local post office to see if they are able to locate the package. Please allow 2-3 business days for the post office to re-route your package before contacting us. Should you still not receive or be able to locate you package, please contact us and we will do our best to locate the package and get it to you as soon as possible. **Please keep in mind that we are not responsible for a package delivered to an incorrectly entered address. Please, please, please make sure you double check the address you've entered before submitting your order.
We do not allow for cancelled orders. However, in the event that an order was placed in error, please contact us immediately. We will do our very best to accommodate cancellations as long as the order has not been shipped. Keep in mind that there will be a 10% restocking fee on any cancelled orders.