First, please reach out to your local post office to see if they are able to locate the package. Please allow 2-3 business days for the post office to re-route your package before contacting us. Should you still not receive or be able to locate you package, please contact us and we will do our best to locate the package and get it to you as soon as possible. **Please keep in mind that we are not responsible for a package delivered to an incorrectly entered address. Please, please, please make sure you double check the address you've entered before submitting your order.